{"xsrfToken":"054343e6ec835ce1f05cc4927ee1dadd21fa78d2_lout","branding":{"id":"7","key":"ap","name":"Corporate applications (MANAGEMENT)","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#01050a","headerLinkHoverBGColor":"#01050a","headerBadgeColor":"#01050a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b590a5c2-778b-469c-b0d5-cc19e1073788/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1OTBhNWMyLTc3OGItNDY5Yy1iMGQ1LWNjMTllMTA3Mzc4OCI6WyJyZWFkIl19LCJleHAiOjE3Mzc1NDcwNjIsIm5iZiI6MTczNzU0NjQ2Mn0.h_2QY4DnyY9ki2khrcoectkxLZGagKn2Nafz46egsXA&client=f49a6318-d32f-4e56-8f5f-433dade5d61a&mode=fit","logoId":"b590a5c2-778b-469c-b0d5-cc19e1073788","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":".","sharedPortalName":"Universidad de Córdoba.","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#a62d08","helpCenterTitleColor":"#d9b439","bannerMediaApiUrl":"https://api.media.atlassian.com/file/136d6cd4-11f2-4987-80e8-2167290f3066/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzNmQ2Y2Q0LTExZjItNDk4Ny04MGU4LTIxNjcyOTBmMzA2NiI6WyJyZWFkIl19LCJleHAiOjE3Mzc1NDcwNjIsIm5iZiI6MTczNzU0NjQ2Mn0.ABJHbCOUexTCg3sKIeDw5GZX4ajTBL7D7DMbVTCUSSY&client=f49a6318-d32f-4e56-8f5f-433dade5d61a&height=300&mode=fit","bannerMediaApiFileId":"136d6cd4-11f2-4987-80e8-2167290f3066","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"ap","projectId":10006,"serviceDeskId":7,"name":"Corporate applications (MANAGEMENT)","description":"<p>Welcome! You can raise a request for Aplicaciones using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"50","name":"UNIVERSITAS XXI (HR, Economic, METIS)","descriptionHtml":"<p>In this form you only have to select the management application that you are having difficulty working with.</p>","callToAction":"UNIVERSITAS XXI (HR, Economic, METIS)","introHtml":"<p>UNIVERSITAS XXI (HR, Economic, METIS)</p>","icon":10569,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"57","name":"SRA / EGUIADO","descriptionHtml":"<p>Use this form for any type of incident that has to do with the SRA, EGUIADO applications</p>","callToAction":"SRA / EGUIADO","introHtml":"<p>SRA / EGUIADO applications</p>","icon":10569,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"46","name":"Corporate Management Applications","descriptionHtml":"<p>Use this form if you have problems with one of the corporate Management applications (MAGO) that we describe below:</p>","callToAction":"Corporate Management Applications","introHtml":"<p>Applications dependent on the MAGO environment: Warehouses, Keychain, Billing, Language Recognition, Permanent training...</p>","icon":10569,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"59","name":"Generic incident (Applications Area)","descriptionHtml":"<p>Use this request when you cannot find another available that fits your issue.</p>","callToAction":"Generic incident (Applications Area)","introHtml":"<p>Generic incident (Applications Area)</p>","icon":10476,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[15],"key":""},{"id":"58","name":"E-learning platform (moodle)","descriptionHtml":"<p>If you have a problem with the Moodle platform, just fill out the following form.</p>","callToAction":"E-learning platform (moodle)","introHtml":"<p>E-learning platform (moodle)</p>","icon":10470,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[15],"key":""},{"id":"63","name":"SIGMA","descriptionHtml":"<p>SIGMA University Management A.I.E. It is an economic interest group made up of several Spanish universities and other private institutions in the field of higher education, which the University of Córdoba joined in January 2008.</p>","callToAction":"SIGMA","introHtml":"<p>SIGMA University Management A.I.E.</p>","icon":10515,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[15],"key":""},{"id":"43","name":"Email requests.","descriptionHtml":"","callToAction":"Email requests.","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Applications"}],"orderMapping":{"15":[59,58,50,46,57,63]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc1NDc2NjIsIm5iZiI6MTczNzU0NjQ2Mn0.VACQZLeyQGKjAAbdVElg9S6bg5tl99Jjve1LBfxW_90","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"f49a6318-d32f-4e56-8f5f-433dade5d61a","tokenDurationInMins":20}},"reqCreate":{"id":59,"projectId":10006,"form":{"name":"Generic incident (Applications Area)","descriptionHtml":"<p>Use this request when you cannot find another available that fits your issue.</p>","callToAction":"Generic incident (Applications Area)","intro":"<p>Generic incident (Applications Area)</p>","instructions":"<p>Use this request when you cannot find another available that fits your issue.</p>","icon":10476,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Short description:","description":"Please briefly state your problem.","descriptionHtml":"<p>Please briefly state your problem.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Describe in detail what your problem is:","description":"Please specify in detail what your problem may be so we can help you.","descriptionHtml":"<p>Please specify in detail what your problem may be so we can help you.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10047","fieldConfigId":"10149","label":"Please indicate your contact telephone number.","description":"Please indicate your contact telephone number.","descriptionHtml":"<p>Please indicate your contact telephone number.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach relevant files that can help us:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/59","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/59","calendarParams":{"firstDay":0,"date":"2025-01-22T12:47:42+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzc1NDc2NjIsIm5iZiI6MTczNzU0NjQ2Mn0.VACQZLeyQGKjAAbdVElg9S6bg5tl99Jjve1LBfxW_90","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"f49a6318-d32f-4e56-8f5f-433dade5d61a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}