Soporte para las aplicaciones corporativas TIC de la Universidad de Córdoba.
Aplicaciones corporativas de gestión: UNIVERSITAS XXI y METIS
Incidencias sobre el portal del Área financiera y Presupuestaria: UNIVERSITAS XXI (RRHH, Económico, METIS)
En este formulario solo tiene que seccionar la aplicación de gestión con la que tiene dificultades al trabajar.
Los campos obligatorios están marcados con un asterisco*
{"xsrfToken":"fce284bfda1715942706952c5a863a3f55ddbc9c_lout","branding":{"id":"7","key":"ap","name":"Aplicaciones Corporativas.","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#01050a","headerLinkHoverBGColor":"#01050a","headerBadgeColor":"#01050a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b590a5c2-778b-469c-b0d5-cc19e1073788/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1OTBhNWMyLTc3OGItNDY5Yy1iMGQ1LWNjMTllMTA3Mzc4OCI6WyJyZWFkIl19LCJleHAiOjE3NjI4ODUxMDMsIm5iZiI6MTc2Mjg4NDUwM30.7GS9XYGQ5zNDv4twqzXgDBw1TfuH6aA5g3gwNEy8FUI&client=f49a6318-d32f-4e56-8f5f-433dade5d61a&mode=fit","logoId":"b590a5c2-778b-469c-b0d5-cc19e1073788","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Universidad de Córdoba.","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":".","sharedPortalName":"Universidad de Córdoba.","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#a62d08","helpCenterTitleColor":"#d9b439","bannerMediaApiUrl":"https://api.media.atlassian.com/file/136d6cd4-11f2-4987-80e8-2167290f3066/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzNmQ2Y2Q0LTExZjItNDk4Ny04MGU4LTIxNjcyOTBmMzA2NiI6WyJyZWFkIl19LCJleHAiOjE3NjI4ODUxMDMsIm5iZiI6MTc2Mjg4NDUwM30.BFzypRnqCNrGc3hfUfU7PiKtcu7JteDJ469AdVYh4zg&client=f49a6318-d32f-4e56-8f5f-433dade5d61a&height=300&mode=fit","bannerMediaApiFileId":"136d6cd4-11f2-4987-80e8-2167290f3066","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"ap","projectId":10006,"serviceDeskId":7,"name":"Aplicaciones Corporativas.","description":"<p>Soporte para las aplicaciones corporativas TIC de la Universidad de Córdoba.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"50","name":"Aplicaciones corporativas de gestión: UNIVERSITAS XXI y METIS","descriptionHtml":"<p>En este formulario solo tiene que seccionar la aplicación de gestión con la que tiene dificultades al trabajar.</p>","callToAction":"Aplicaciones corporativas de gestión: UNIVERSITAS XXI y METIS","introHtml":"<p>Incidencias sobre el portal del Área financiera y Presupuestaria: UNIVERSITAS XXI (RRHH, Económico, METIS)</p>","icon":10569,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"57","name":"Aplicaciones de apoyo a la docencia: SRA y eGUIADO.","descriptionHtml":"<p>Utilice este formulario para cualquier tipo de incidencia que tenga que ver con las aplicaciones SRA, eGUIADO</p>","callToAction":"Aplicaciones de apoyo a la docencia: SRA y eGUIADO.","introHtml":"<p>Soporte sobre las aplicaciones corporativas de Reserva de Aulas y Guías Docentes.</p>","icon":10569,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"46","name":"Desarrollos propios de gestión: MAGO, TRUCO y Docentia.","descriptionHtml":"<p>Si desea reportar alguna incidencia o emitir alguna petición o comunicación de alguna de estas aplicaciones, por favor use este formulario para notificarlo.</p>\n<p>Encontrará un menú desplegable con una relación de ellas. Si no la encuentra en el desplegable rellene una solicitud genérica.</p>","callToAction":"Desarrollos propios de gestión: MAGO, TRUCO y Docentia.","introHtml":"<p>Incidencias y peticiones relacionadas con las aplicaciones de gestión desarrolladas por la Universidad de Córdoba.</p>","icon":10569,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","groups":[15],"key":""},{"id":"59","name":"Incidencia genérica (Área Aplicaciones)","descriptionHtml":"<p>Utilice esta solicitud cuando no encuentre otra disponible que se ajuste a su incidencia.</p>","callToAction":"Incidencia genérica (Área Aplicaciones)","introHtml":"<p>Describa incidencias de Aplicaciones corporativas de tipo general cuando no se ajustes a ninguno de los formularios ofrecidos en este portal.</p>","icon":10476,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[15],"key":""},{"id":"58","name":"Recursos Electrónicos","descriptionHtml":"<p>Si tiene un problema con la plataforma moodle, solo tiene que ir rellenando el siguiente formulario.</p>","callToAction":"Recursos Electrónicos","introHtml":"<p>Recursos electrónicos para la docencia: MOODLE,ALMA, OMP, OJS ...</p>","icon":10470,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[15],"key":""},{"id":"63","name":"SIGMA","descriptionHtml":"<p>SIGMA Gestión Universitaria A.I.E. es una agrupación de interés económico integrada por varias Universidades españolas y otras instituciones privadas del ámbito de la enseñanza superior, a las que se unió la Universidad de Córdoba en enero de 2008.</p>","callToAction":"SIGMA","introHtml":"<p>SIGMA Gestión Universitaria A.I.E.</p>","icon":10515,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[15],"key":""},{"id":"1590","name":"Solicitud de Administración – Jira SM","descriptionHtml":"","callToAction":"Solicitud de Administración – Jira SM","introHtml":"<p>Use este formulario para solicitar cambios administrativos, configuración de servicios, permisos o ajustes en Jira SM</p>","icon":11487,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11487","groups":[15],"key":""},{"id":"765","name":"Mejora","descriptionHtml":"","callToAction":"Mejora","introHtml":"<p>Mejora de aplicaciones (Evolutivos)</p>","icon":10511,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"1458","name":"Prueba Curso","descriptionHtml":"<p>Estas son las instrucciones que le estamos dando para que usted pueda rellenar este formulario.</p>","callToAction":"Prueba Curso","introHtml":"<p>Formulario para Una solicitud que creamos para el curso</p>","icon":10530,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"43","name":"Solicitudes por correo electrónico.","descriptionHtml":"","callToAction":"Solicitudes por correo electrónico.","introHtml":"<p>Solicitud recibida desde tu canal de asistencia por correo electrónico.</p>","icon":10527,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Aplicaciones"}],"orderMapping":{"15":[1590,59,58,50,46,57,63]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"APPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4ODU3MDMsIm5iZiI6MTc2Mjg4NDUwM30.ZlfaeEPu-MH3x_gUH3Z5Qs8pEbDSn8b3yOvcIDJu_Ss","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"f49a6318-d32f-4e56-8f5f-433dade5d61a","tokenDurationInMins":20}},"reqCreate":{"id":50,"projectId":10006,"issueType":{"id":"10001","name":"General request"},"form":{"name":"Aplicaciones corporativas de gestión: UNIVERSITAS XXI y METIS","descriptionHtml":"<p>En este formulario solo tiene que seccionar la aplicación de gestión con la que tiene dificultades al trabajar.</p>","callToAction":"Aplicaciones corporativas de gestión: UNIVERSITAS XXI y METIS","intro":"<p>Incidencias sobre el portal del Área financiera y Presupuestaria: UNIVERSITAS XXI (RRHH, Económico, METIS)</p>","instructions":"<p>En este formulario solo tiene que seccionar la aplicación de gestión con la que tiene dificultades al trabajar.</p>","icon":10569,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10569","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Correo electrónico de confirmación para","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10191","fieldConfigId":"10771","label":"UCO-Categoría-DSR","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10450"],"values":[{"value":"10451","label":"Análisis","selected":false,"children":[]},{"value":"10447","label":"Correctivo","selected":false,"children":[]},{"value":"10452","label":"Documentar","selected":false,"children":[]},{"value":"10448","label":"Evolutivo","selected":false,"children":[]},{"value":"10449","label":"Optimización","selected":false,"children":[]},{"value":"10450","label":"Prueba","selected":false,"children":[]},{"value":"10480","label":"Gran Evolutivo","selected":false,"children":[]},{"value":"10481","label":"Sin Determinar","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumen","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Aplicaciones corporativas de gestión: UNIVERSITAS XXI y METIS"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/50","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/50","calendarParams":{"firstDay":1,"date":"2025-11-11T19:08:23+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4ODU3MDMsIm5iZiI6MTc2Mjg4NDUwM30.ZlfaeEPu-MH3x_gUH3Z5Qs8pEbDSn8b3yOvcIDJu_Ss","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"f49a6318-d32f-4e56-8f5f-433dade5d61a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2024-04-10T14:04:58.990636155Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[50],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Universitas XXI RRHH Económico Metis","submit":{"lock":false,"pdf":false},"language":"es","templateFormUuid":"e0272dda-aac9-41c8-a2b4-e6e4b60362c4"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"UNIVERSITAS XXI RRHH:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"herramienta de recursos humanos, que gestiona toda la información concerniente a la situación administrativa de los trabajadores de la Universidad."}]},{"type":"paragraph","content":[{"type":"text","text":"UNIVERSITAS XXI Económico:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"herramienta para la gestión económica, contabilidad presupuestaria, gestión inventario, nóminas …."}]},{"type":"paragraph","content":[{"type":"text","text":"METIS:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"herramienta de desarrollo propio que da cobertura a la gestión de convocatorias de investigación."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"dee0a161-7382-4a11-aa3c-1dedef2675d4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"3242ee74-3523-4bce-829e-57c77e88a29f"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"e5cb285d-6c91-476d-a61d-75c43361fe97"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"45e253ba-df3f-4784-9d04-f3c5cd7cf757"}}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"rt","label":"Describa el problema:","description":"Indique que falla, que pretendía realizar, que había previsto que sucediera.","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Teléfono de contacto.","description":"","validation":{"rq":true},"jiraField":"customfield_10047","questionKey":""},"5":{"type":"at","label":"Adjunte archivos de interés","description":"Adjunte archivos que nos puedan ayudar a aclarar su problema.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Aplicación:","description":"Selecciona una de las tres aplicaciones","validation":{"rq":true},"jiraField":"customfield_10077","questionKey":""}}},"uuid":"e0272dda-aac9-41c8-a2b4-e6e4b60362c4"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2024-04-10T14:04:58.990636155Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[50],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Universitas XXI RRHH Económico Metis","submit":{"lock":false,"pdf":false},"language":"es","templateFormUuid":"e0272dda-aac9-41c8-a2b4-e6e4b60362c4"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"UNIVERSITAS XXI RRHH:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"herramienta de recursos humanos, que gestiona toda la información concerniente a la situación administrativa de los trabajadores de la Universidad."}]},{"type":"paragraph","content":[{"type":"text","text":"UNIVERSITAS XXI Económico:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"herramienta para la gestión económica, contabilidad presupuestaria, gestión inventario, nóminas …."}]},{"type":"paragraph","content":[{"type":"text","text":"METIS:","marks":[{"type":"strong"},{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":" ","marks":[{"type":"textColor","attrs":{"color":"#bf2600"}}]},{"type":"text","text":"herramienta de desarrollo propio que da cobertura a la gestión de convocatorias de investigación."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":6},"layout":"default","localId":"dee0a161-7382-4a11-aa3c-1dedef2675d4"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"3242ee74-3523-4bce-829e-57c77e88a29f"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":4},"layout":"default","localId":"e5cb285d-6c91-476d-a61d-75c43361fe97"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":5},"layout":"default","localId":"45e253ba-df3f-4784-9d04-f3c5cd7cf757"}}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"rt","label":"Describa el problema:","description":"Indique que falla, que pretendía realizar, que había previsto que sucediera.","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"ts","label":"Teléfono de contacto.","description":"","validation":{"rq":true},"jiraField":"customfield_10047","questionKey":""},"5":{"type":"at","label":"Adjunte archivos de interés","description":"Adjunte archivos que nos puedan ayudar a aclarar su problema.","validation":{"rq":false},"choices":[],"questionKey":""},"6":{"type":"cd","label":"Aplicación:","description":"Selecciona una de las tres aplicaciones","validation":{"rq":true},"jiraField":"customfield_10077","questionKey":""}}},"uuid":"e0272dda-aac9-41c8-a2b4-e6e4b60362c4"},"linkedJiraFields":["customfield_10077","customfield_10047"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}