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{"xsrfToken":"9ae218e36ad3a919115c7677e1abe5e209e0d348_lout","branding":{"id":"3","key":"sdei","name":"Teaching and Research Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#070b0f","headerLinkHoverBGColor":"#070b0f","headerBadgeColor":"#070b0f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b590a5c2-778b-469c-b0d5-cc19e1073788/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1OTBhNWMyLTc3OGItNDY5Yy1iMGQ1LWNjMTllMTA3Mzc4OCI6WyJyZWFkIl19LCJleHAiOjE3NzA1MDUwNTksIm5iZiI6MTc3MDUwNDQ1OX0.D9gUo4VVa1s5XMsbGixQ4hmUHPxGSH-gBuARFgpo-KY&client=f49a6318-d32f-4e56-8f5f-433dade5d61a&mode=fit","logoId":"b590a5c2-778b-469c-b0d5-cc19e1073788","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":".","sharedPortalName":"Universidad de Córdoba.","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#a62d08","helpCenterTitleColor":"#d9b439","bannerMediaApiUrl":"https://api.media.atlassian.com/file/136d6cd4-11f2-4987-80e8-2167290f3066/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjEzNmQ2Y2Q0LTExZjItNDk4Ny04MGU4LTIxNjcyOTBmMzA2NiI6WyJyZWFkIl19LCJleHAiOjE3NzA1MDUwNTksIm5iZiI6MTc3MDUwNDQ1OX0.-i90m1uHljL4rMO-3xkDmYltB9SNgaCk_AkYSymngac&client=f49a6318-d32f-4e56-8f5f-433dade5d61a&height=300&mode=fit","bannerMediaApiFileId":"136d6cd4-11f2-4987-80e8-2167290f3066","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"sdei","projectId":10002,"serviceDeskId":3,"name":"Teaching and Research Support","description":"<p>Welcome! You can raise a request for Teaching and Research Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"26","name":"Access to Application Servers","descriptionHtml":"<p>The connection can be made from Computer Service equipment, distributed in classrooms between the different Campuses of the University of Córdoba, or remotely: * Web access through <a href=\"https://xaulas.uco.es\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://xaulas.uco.es</a> * Remote terminal access through the <b>ts.uco.es</b> server You can consult all the information at: * <a href=\"https://www.uco.es/servicios/informatica/es/aulas#conexion\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://www.uco.es/servicios/informatica/es/aulas#conexion</a></p>","callToAction":"Access to Application Servers","introHtml":"<p>Are you having problems accessing Windows or Linux session servers?</p>","icon":10467,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[10],"key":""},{"id":"38","name":"Report problem (classroom environment / xaulas.uco.es)","descriptionHtml":"","callToAction":"Report problem (classroom environment / xaulas.uco.es)","introHtml":"<p>Are you having a problem when you log in to our work environment?</p>","icon":10480,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[10],"key":""},{"id":"69","name":"Comunicar problema (Thinstation LINUX)","descriptionHtml":"","callToAction":"Comunicar problema (Thinstation LINUX)","introHtml":"<p>Este es un servicio de notificación de incidencias para la sesión de linux.</p>","icon":10480,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[10],"key":""},{"id":"25","name":"Call for Acquisition and Renewal License.","descriptionHtml":"<p>The purpose of this call is the acquisition or renewal of licenses for teaching software necessary for teaching the official bachelor's and master's degrees of the University of Córdoba, as well as for the completion of TFM and TFG. Preference will be given, in accordance with the evaluation criteria, to general-purpose software that can be used in several degrees and, therefore, exploited by a large group of users. The catalog of teaching software currently available can be consulted on the UCO website. The software acquired through this call will be installed on centralized UCO servers and will be accessible by all users of the university community. The details of the call are published in the BOUCO and can be consulted through this link.</p>","callToAction":"Call for Acquisition and Renewal License.","introHtml":"<p>Software License Call (Department Directors).</p>","icon":10528,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[10],"key":""},{"id":"34","name":"Do you have groups of students who need to use the Computer Science classroom equipment, and do not have an account?","descriptionHtml":"<p>From this form, University teachers and staff can request accounts for users who do not have their own.</p>","callToAction":"Do you have groups of students who need to use the Computer Science classroom equipment, and do not have an account?","introHtml":"<p>The IT Service makes available to teachers and PTAGS of the University courtesy accounts, exams (to ensure the right to take an exam), and thus have access to classroom equipment.</p>","icon":10499,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"20","name":"Report a generic error.","descriptionHtml":"<p>Use this form when you cannot find another available that fits your incident.</p>","callToAction":"Report a generic error.","introHtml":"<p>Tell us what problems you are having.</p>","icon":10545,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[10],"key":""},{"id":"1689","name":"Incidencias en los equipos de aulas del S.I.","descriptionHtml":"<p>Tu ordenador falla, no se enciende, no aparecen las sesiones a las que puedes optar ...!!!!!<br> No te preocupes, solo tienes que rellenar esta solicitud, para poder identificarlo y solucionarlo.</p>\n<p>RECUERDA: puede que la solución solo sea enchufarlo.</p>","callToAction":"Incidencias en los equipos de aulas del S.I.","introHtml":"<p>¿Tienes problemas con un equipo de una de las aulas?</p>","icon":10467,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[10],"key":""},{"id":"27","name":"Software Licenses available to the UCO","descriptionHtml":"<p>Do you want to use software without having to connect to application server desktops?</p>","callToAction":"Software Licenses available to the UCO","introHtml":"<p>Request for licenses available at the UCO</p>","icon":10525,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[10],"key":""},{"id":"536","name":"Solicitud para alojamiento de aplicaciones web (recursos) ","descriptionHtml":"<p>Esta solicitud permite a los usuarios solicitar el alojamiento de una aplicación web cuya instalación no tiene cabida ni en los escritorios docentes de Windows ni en los de Linux. La aplicación deberá ser proporcionada por el solicitante ya sea desarrollo suyo propio o de un tercero, siendo en ningún caso responsabilidad del Servicio de Informática dar soporte al desarrollo de esta.<br> Solo ha de seguir los pasos que vienen en el formulario e ir rellenándolos. <br> El Servicio de Informática recogerá toda la información aportada y la estudiará antes de dar una respuesta.<br> El acceso a esta aplicación deberá hacerse desde la Universidad de Córdoba. (Directamente o a través de la VPN)</p>","callToAction":"Solicitud para alojamiento de aplicaciones web (recursos) ","introHtml":"<p>Solicitud para alojamiento de aplicaciones</p>","icon":10487,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[10],"key":""},{"id":"65","name":"Solicitud uso/cuenta en el Servicio HPC","descriptionHtml":"<p>Descripción general del sistema HPC de la UCO.<br> Hay que tener en cuentaque el concepto \"superordenador\" y \"sistema HPC\" no significan lo mismo. El primero se refiere al concepto clásico de un solo equipo con unas capacidades de cómputo muy superiores a la media. El segundo se refiere a un conjunto de sistemas de cómputo que de forma conjunta tienen capacidades para resolver problemas que no se pueden abordar con computadoras estándar.</p>\n<p>Incluso un sistema HPC puede constar de diferentes tipos de sistemas y/o arquitecturas adecuados para abordar diferentes tipos de problemas. Ese es el caso del sistema HPC de la UCO. Consta de tres elementos diferenciados:</p>\n<ul class=\"alternate\" type=\"square\">\n <li>Un ordenador Nvidia DGX2 con 16x tarjetas Tesla V100, 512Gb de memoría de GPU, 81920 cores cuda y 10240 Tensor cores, para un rendimiento de 2 petaFlops. A este equipo singular se le ha dado el nombre de averroes.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Un \"Fat node\" consistente en un servidor bull X808 con 192 cores en 8 procesadores y 12 teraBytes de memoria compartida, siendo la cantidad de memoria su elemento singular que le permite abordar problemas complicados de abordar en otras arquitecturas.</li>\n</ul>\n<ul class=\"alternate\" type=\"square\">\n <li>Un cluster de cómputo estándar consistente en 24 nodos Bull x440, cada uno con 40 cores en 2 procesadores y 192 gigaBytes de ram por nodo, para un total de 4.5 teraBytes de memoria distribuida y un total de 960 cores para un rendimiento de 82 teraFlops. Adecuado para trabajos en paralelo usando MPI o computación simultánea trabajos iguales con diferentes parámetros o conjuntos de datos.</li>\n</ul>","callToAction":"Solicitud uso/cuenta en el Servicio HPC","introHtml":"<p>Solicitud de acceso al servicio de HPC de la UCO</p>","icon":10510,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[10],"key":""},{"id":"62","name":"Problems with the DATABASES of the BBDD and ABD subjects?","descriptionHtml":"<p>In order to access the Oracle 11g/MySQL Database, it is necessary to have a workspace where you can configure the object schema. This workspace is personal for each student in order not to interfere with other users' objects. The work scheme will be created by the student through this self-management portal where they will find additional information for the usual programming and design applications (SQLPlus, Developer or Designer) used in teaching practice. The procedure to create the Oracle 11g/MySQL account is as follows: you must be previously authorized by the practice teachers, they send us a list of their students every year; From here you can access the self-management system for Oracle spaces corresponding to each subject in the links below; In each portal you can check if you have access by consulting the \"Authorized\" list.</p>","callToAction":"Problems with the DATABASES of the BBDD and ABD subjects?","introHtml":"<p>Do you have questions regarding the Databases of the BBDD or Advanced Databases subjects</p>","icon":10499,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[10],"key":""},{"id":"60","name":"E-learning platform (Moodle)","descriptionHtml":"<p>If you have a problem with the Moodle platform, just fill out the following form.</p>","callToAction":"E-learning platform (Moodle)","introHtml":"<p>E-learning platform (Moodle)</p>","icon":10482,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"24","name":"Email requests.","descriptionHtml":"","callToAction":"Email requests.","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://cau.info.uco.es/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":10,"name":"Teaching Support"}],"orderMapping":{"10":[1689,69,38,20,26,34,27,62,65,536,25]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SDEI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNDlhNjMxOC1kMzJmLTRlNTYtOGY1Zi00MzNkYWRlNWQ2MWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA1MDU2NTksIm5iZiI6MTc3MDUwNDQ1OSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.l8_uo5kJMh-cO1bFPIQj2BPLvalb12BplEaAwtzGuc8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"f49a6318-d32f-4e56-8f5f-433dade5d61a","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! 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